When they revise feedback, their original comments will no longer be visible on eBay. How Long Is too Long to Leave Feedback? If I am you, I will reject the return and send a message to buyer with a link to Amazon Policy. 11:00 PM. I AM VERY PATIENT AND TRUST THIS SELLER IMPLICITLY. Not a happy solution for a seller either way - There is no way to follow the rules and avoid seller performance - The best solution ( not Right) is to refund the customer and go about your business. If the item does not arrive, I (as a buyer) usually open the case after 30 days. Some cancel transactions may result in a defect and may affect your seller performance level. 04:05 PM. I for one welcome you ! IF the buyer filed the return request TODAY ... then it's 33-34 days from receipt of the item, so it IS outside of your return policy AND eBay's MBG. It was only a couple years ago that they changed it to 60 days. These things happen occasionally, and a reasonable person should understand that. 03:41 PM MOST OF THEM ARE IN CHINA AND FREE POSTAGE ITEMS CAN TAKE 4-6 WEEKS TO REACH ME. Go to Orders - opens in new window or tab in Seller Hub or Sold - opens in new window or tab in My eBay. Options. you are most likely more bothered by this than the seller, on Do you have a question you need answering ? I took a photo of it, apologised and explained to the buyer what happened. Use this call to leave feedback about another user at the conclusion of a successful order. I accepted the defect, as I cancelled the order (it was my fault after all), and they did not leave me negative feedback. Re: What happens if I decline a return request? The buyer is saying that it has 2 functional keys and that he was unable to make extra keys for it. ‎12-11-2014 The only thing you can do really is open a case against the seller through the ebay resolution centre. Click this link. I explained to the rep that I felt this was unfair - I am following the Policy of ebay on 30 day refund on returns and felt I should not be held hostage to a bitter buyer as well as not knowing after 30 days what the use and condition the lock would be in to warrant a refund. You can leave Feedback for several items at a time, or do it one by one. Maybe the shipping container took a world tour! We can't tell what date the buyer received the item. ‎12-11-2014 If you do leave feedback, you can follow up on your feedback any time. And when the item finally arrives, it is already too late to leave positive feedback. ‎12-11-2014 I want to leave feedback for a seller, but there doesn't seem to be an option to do so on my purchase history or the transaction details. Sometimes you get what you pay for. Decline the request: If the buyer declines the request, they can choose whether to share their reasoning with you. Buyers and sellers should leave Feedback within 60 days after the listing ends. They do not care if you will have to eat the cost of the item is you have to chuck it when you get it back. The buyer will still be able to leave you feedback. Or you could try and email ebay and see if they will let you but I'm pretty sure they'll say you should have contacted them earlier. Some buyers have finally received theirs in the last week or so. If you have left it too long to leave feedback, then it must be longer that 60 days, not 30 . Historically somewhere between 70% and 80% of sales would result in feedback from a buyer, but almost 60% of sellers are telling us that that less than 60% of their buyers leave feedback. AS I SAID BEFORE I AM AWARE OF THE DELAY FROM CHINA BECAUSE OF NOT PAYING FOR TRACKING. I explained to the rep that I felt this was unfair - I am following the Policy of ebay on 30 day refund on returns and felt I should not be held hostage to a bitter buyer as well as not knowing after 30 days what the use and condition the lock would be in to warrant a refund. In this video, Dirty shows you how to leave feedback for multiple auctions and items with one mouse click. NOW I WILL GET BACK IN MY LITTLE BOX. on I'm very sorry, but you are completely at fault here. If it is the time it takes to arrive from China that is annoying to you, you need to understand that eBay has to have a cut off somewhere, and when you sell internationally this is something you accept. on OP as for return policies. on I have a feeling you can only leave feedback up to 60 days after the sale, but I could be wrong and can't find anything specific about this in the help section. I contacted Ebay which refused to remove the feedback because the buyer was entitled to his opinion. Registered: ‎07-23-2006. Why not. If the buyer hasn’t taken any action after 7 days, we’ll send a reminder. I contacted Ebay which refused to remove the feedback because the buyer was entitled to his opinion . _________________________________________________________. The buyer left negative feedback for me the next morning. ‎12-11-2014 A buyer will still be able to leave you Feedback about the transaction. Should I have just refunded the money and not jeopardize my seller performance? MAYBE NOTHING CAN BE DONE BUT I JUST WANTED TO PUT IN MY PENNYWORTH ON THIS MATTER CHEERS  TRIXIE, ‎12-02-2014 11:34 AM. The buyer received this May 10 and bought may 4 - So your saying that the weekends do not count as a day? [I don't know whether eBay counts only 'business days' in figuring time ... but I THINK it counts every day.]. Message 7 of 18 (1,546 Views) Reply. That will start the Feedback process off on a good note. ‎12-02-2014 I'd still like to see that reduced to 45 days. Buyers should wait to leave Feedback for sellers until after they receive the item. So I always leave feedback regardless of whether I am the buyer or the seller..... have done it a few times, mostly as buyer. Each seller has replied and said that getting a personal message like that is much more rewarding than getting generic public feedback. We will also remove negative or neutral feedback related to a late delivery automatically if an item arrives late but tracking shows that you shipped on time. Of course other buyers can't see that message, but the sellers seem to appreciate it. I know there have been huge delays with items sent from mid to late October. on Hi - We purchased a iPhone from Korea that was described as New: never used and with a 1 yr warranty at the end of November 2018. Feedback should limited to 14 days after receipt just like ebay requires us to accept returns. on ‎06-30-2020 12:13 AM. ‎12-02-2014 10:48 AM, I sold a Dexter Deadbold lock - After 30 days a got a request from the buyer to return the item - reason Defective the keys did not work, Since the buyer had 30 days to request a return and contact me with any issues, I declined the return. Paypal does not offer feedback. And then it takes 20 more days for the replacement item to arrive. This video shows you how to leave feedback on eBay for a recent purchase. 01:40 PM. ‎12-02-2014 Re: why can't I leave feedback for all items I purchase. In this video tutorial you will learn the way to leave multiple feedback. What you might be referring to is Paypal's Dispute Resolution which starts with payment and is available for 180 days. You can cancel a transaction up to 30 days after a sale, even if your buyer has already paid. And easier to read. I HAVE BEEN WAITING 6 WEEKS FOR A PARCEL. MERRY CHRISTMAS TO YOU ALL, on You can also leave feedback through your purchase history - opens in new window or tab. Does anyone know if that's true? on Writing good eBay feedback takes some practice. If you don't leave feedback you will be powerless 90 days after the sale. You SHOULD have sent buyer a prepaid shipping label if you wanted the lock returned. Posts: 28,880. Ebay runs shop like walmart kmart etc etc. That's noy very good. Meanwhile, the return for items on eBay is 30 days and the limit to leave feedback is 60 days. You can cancel a transaction up to 30 days after a sale, even if your buyer has already paid. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. You may well be able to avoid the refund through eBay. After you make a purchase, we’ll send you an email reminding you to leave feedback for your seller. THIS TO ME IS UNFAIR. Both participants in the call (the requestor and the target user) must have been in a successful order within the last 60 days, one as the seller and the other as the buyer. I later clicked on 'See original listing' and noticed that the buyer actually purchased 2 of the items on May 4 ... hence the 'Edit' in my post.The '30 day count' starts when the buyer receives the item, which you tell us was 5/10. 11:05 AM, HI, NO I'M NOT WORRIED ABOUT THE TIME IT COMES FROM CHINA. If it passed 30 days, and customer opened an A-Z or Leave Feedback, these will be remove if you contact Amazon. Report Inappropriate Content. Incorrect. If it is the time it takes to arrive from China that is annoying to you, you need to understand that eBay has to have a cut off somewhere, and when you sell internationally this is something you accept. BUYERS CAN CANCEL SALES AND TREAT SELLERS BADLY BUT LET A SELLER PUT ONE WORD OUT OF PLACE AND EBAY COMES DOWN ON THEM LIKE A TON OF BRICKS. They expect that you as a seller even though you do not have the massive sales and funds backing you up to accept a return on an item that may or may not be sellable again. BELIEVE ME  I TRULY BELIEVED I READ THAT FEEDBACK HAD TO BE DONE WITHIN 30 DAYS. I spoke with a rep the night before and confirmed this was over 30 days - I have been doing ebay for over 5 years and this is the first time I have declined a refund - Once this was over 30 days old I feel I was in the right to decline - This buyer has had a full month to reach out to me for a refund or return - The condition of the use of the item is the factor, I did speak with the rep about declining this on ebay could they still dispute on pay pal - I did get the answer once done thru ebay they cannot dispute again thru pay pal - but that also could be incorrect, Thank you everyone for your posts! Shame! If the buyer is entitled to an opinion - feedback on that product should be left in another area for other buyers and sellers to see and not as a punishment to a seller. Normal text is acceptable. That means the buyer is well within your 30-day return policy, as well as eBay's Money Back Guarantee. You can't leave feedback after this time easily. Some cancelled transactions may result in a defect and affect your seller performance level. And this works both ways. Having a 30-day return policy means the buyer is able to request a refund FOR ANY REASON within 30 days of receiving the item. Since there are 2 functional keys, it's not your problem that he was unable to make extra ones. 03:45 PM. THIS IS NOT THE FAULT OF THE SELLER AND I FEEL THEY ARE BEING OSTRACISEDF BECAUSE OF THIS RULING. If you don't mind paying Staples, Macy's, Kohl's, Costco, Bed Bath and Beyond, Nordstroms, etc, prices and you want to leave Feedback for them beyond 60 days, that may be a better fit. A user (buyer or seller) may leave just one feedback entry per order line item. [EDIT:  The date of sale MAY be 5/04. ; Choose the item(s), then select Leave Feedback. You can then: Select an overall feedback rating – positive, neutral, or negative Sellers are encouraged to leave Feedback as soon as payment is received (or has cleared). HOWEVER  I DO DRAW THE LINE AT SELLERS SAYING    PICK UP ONLY WHEN IT IS A DOLL WHICH CAN BE PACKAGED, ADMITTEDLY WITH A BIT OF TROUBLE,     EVEN IF IT IS IN MY OWN STATE,  THE ONLY TRANSPORT I HAVE IS MY WALKER, SO POSTAGE IS THE ONLY WAY I CAN RECEIVE GOODS. THe iPhone now shuts down intermittantly and we have taken it to an Apple Store to be looked at. I'M ALL FOR THE SELLER, EVEN THOUGH I AM NOT ONE MYSELF. When to cancel a transaction. I also tell them that their great packaging efforts have not gone unnoticed. In the Take action drop-down menu for that item, click Leave Feedback. Then again it might be but knowing eBay they'd still let them leave feedback. NEVER ever ask for it. Request a Feedback revision - opens in new window or tab. It does not matter that you were a little confused about the length of time a buyer has to leave feedback. This should be an easy removal. 03:37 PM. - edited AS A BUYER I HAVE DEALT WITH SOME WONDERFUL KIND PATIENT SELLERS WITH GREAT STORES. I think you may have either your dates or arithmetic wrong. MY DAUGHTER IS A SELLER AND I BELIEVE FROM HER THAT SELLERS HAVE A HARD TIME. Are you waiting for items to arrive from China? Come check out my new channel for the latest insights! You apparently sold the lock on 5/24 ... which is only 20 days ago. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You have 60 days to leave feedback for a seller (and buyer) and the feedback is visible for all to see for a very long time. This is the quickest and fastest way to leave feedback on ebay. And since he said the keys don't work in the return, he is contradicting himself by saying it has 2 functional keys in the feedback. Seller performance and feedback policy overview . eBay advised sellers to keep lines of communication with buyers open and said it is asking buyers to be patient. When you call,, ask to speak to a supervisor right away. You had no basis whatsoever for refusing the return. I think you get 90 days to do this unless they've changed it. On day 40 you file an item not recieve case and before day 60 leave feedback Never wait more then 40 dys for an item... To follow up on another post .. Canada post has reason why things can take that long .. I've been polite and patient with seller but now I have realized that it's a scam. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You should always leave […] If you've had a defect removed for any of the reasons mentioned above, please note it can take up to two days for your ratings to be adjusted. ONE HAS COME THROUGH BUT NOT THE OTHER ANDS I BELIEVE THE POOR SELLER IS ALMOST TEARING HER HAIR OUT. They will read it and will not bother you on returning. Whilst packaging a sold item the other day, I dropped it and damaged it. Feedback must be left within 60 days of a completed transaction. If the buyer escalates the case to eBay ... you will receive a defect AND likely be forced to refund without receiving the item back. I tell them how happy I am with everything and will more than likely buy from them again. ; Viewing and responding to Feedback from buyers Think carefully about what you want to say — because after you submit feedback, it stays with the person for the duration of his or her eBay career. To leave Feedback: Locate the item for which you want to leave Feedback. If you have left it too long to leave feedback, then it must be longer that 60 days, not 30. If I get something after the 60 day cut off has passed, I send the seller a short message letting them know the package has arrived, thanking them very much. The primo buyer experience is the key here and accepting the return is what they expect, and if you accepted you could have possible avoided a neg. I DON'T THINK I COULD HANDLE ALL THE PACKAGING. EBay's Money Back Guarantee allows Disputes for 30 days from delivery or last estimated date for delivery. I TRULY BELIEVED ALL FEEDBACK HAD TO BE IN BY  30 DAYS, SO I WAS CONCERNED THAT THE SELLER WAS NOT GETTING THE CREDIT THEY DESERVE,. Just as is the case with disputes, you can't wait too long to leave feedback for a transaction you've been involved in. I've got some of mine now, but am still awaiting on 2 (both reputable sellers, so I'm not worried). brugee1937 welcome to the boards. How to leave Feedback for buyers. You can only request a revision for Feedback that is less than 30 days old, and can make 5 Feedback revision requests per calendar year. Copyright © 1995-2021 eBay Inc. All Rights Reserved. ‎06-13-2016 0 Kudos lyndal1838 View Listings. Shipments sent in November all only took 2 weeks, so not sure what happened with the October shipments. Feedback is voluntary - you must remember that. How cancel a transaction in My eBay. If the item has been lost in the post, seller agrees to resend it, but it takes couple of days to communicate and to ship the replacement. If the buyer is aware that PayPal has their own buyer protection of 180 days (from date of purchase) ... they may file a dispute with PP if they lose the one with eBay, but not everyone is aware of PP's policy. Please continue to contribute on these boards. ], When I clicked on 'View Item' next to your negative FB ... it showed the listing Ended 5/24. IT IS MY OPINION THAT IT SEEMS UNFAIR THAT FEESBACK CANNOT BE SHOWN FOR THE SELLER AFTER 30 DAYS. Most sales go smoothly. It isn’t a matter of saying things; it’s a matter of saying only the appropriate things. If you haven’t already, you’ll see the option to leave feedback. Users can leave feedback on eBay depending on their role in a recent transaction. Some sellers have been negged just for asking. Go to Sold. Read our full policy. Don't Wait Too Long to Leave Feedback . ; Select Positive and enter a comment, then select Leave Feedback. by: Marie : Wed Jul 24 02:57:47 2013: On Ebay it use to be 90 days. Honored Contributor. I think its terrific you took the time and courage to put up a post. Why don't you work with the buyer and see if they're willing to revise the negative FB once you've made them happy. Tip For every 1,000 Feedback ratings you receive during the year, you can make 5 additional Feedback revision requests. Copyright © 1995-2021 eBay Inc. All Rights Reserved. It can be left up to 60 days after purchase. The transaction happened a little under a month ago, so it should be within the 60 day limit.

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